Last updated: June 20, 2025
Our Commitment to You
At Flagtify, your satisfaction is our top priority. We’ve crafted our return and refund policy to be clear, straightforward, and customer-friendly.
Return Eligibility
- Time Limit: Returns are accepted within 30 days from the delivery date
- Item Requirements: Items must be:
- Unworn and unused
- In original condition as received
- With original tags attached
- In original packaging
Return Process
- Get Authorization: Contact our Support team at [email protected] to obtain a return authorization and shipping details
- Prepare Your Return: Carefully pack the item(s) in the original packaging
- Ship Your Return: Send your authorized return to: Flagtify Returns – 14321 Corporate Dr, Garden Grove, CA 92843
- Track Your Package: For items valued over $75, we recommend using trackable shipping or purchasing shipping insurance
- Processing Your Return: Once we receive your return, we’ll inspect it and notify you of the status within 1-2 business days
Refund Details
- Processing Timeframe: Refunds are processed within 5-7 business days after return approval
- Payment Method: Refunds will be issued to the original payment method used for your purchase
- Refund Coverage:
- Full purchase price for eligible returns
- Original shipping costs are non-refundable
- Return shipping costs are the customer’s responsibility (except for defective items)
Special Situations
Damaged or Defective Products
If you receive a damaged or defective item:
- Contact us within 3 days of delivery
- Include photographs showing the damage or defect
- We’ll arrange a replacement or full refund (including return shipping costs)
Incorrect Items
If you receive a wrong item:
- Contact us within 3 days of delivery
- Provide photos of the item you received
- We’ll arrange to send the correct item or process a full refund
Order Modifications or Cancellations
- Changes or cancellations are only allowed within 12 hours of placing your order
- Contact Support immediately with your order number and requested modifications
- After 12 hours, orders cannot be changed
Non-Returnable Items
The following items are not eligible for return or refund:
- Personalized or custom-made items (unless defective)
- Items marked as “Final Sale” or “Clearance”
- Items without proof of purchase
- Items returned after the 30-day return period
Contact Information
Our Support team is ready to assist with any questions or concerns:
- Email: [email protected]
- Address: 539 W. Commerce St, Suite 2859 Dallas, TX 75208
- Response Time: We aim to respond to all inquiries within 24 hours
- Business Hours: Monday-Saturday, 9 AM – 5 PM EST
Missing or Delayed Refunds
If you haven’t received your refund:
- Check your bank account or credit card statement again
- Contact your financial institution as refunds may take time to process
- If you’ve taken these steps and still haven’t received your refund, please contact us at [email protected]