Shipping policy

Last Updated: September 5, 2025

Order Processing

All orders are processed within 1-3 business days (Monday-Friday, excluding holidays).

Custom Flag Orders: All personalized flags, including seasonal holiday designs like Halloween, Christmas, and other custom printed flags, require a processing time of 3-7 business days due to the print-on-demand nature of our products and quality control processes.

Standard Flag Orders: Ready-to-ship flag designs have a standard processing time of 1-2 business days.

You will receive email notifications at these key stages:

  1. Order Confirmation (immediately after placing your order)
  2. Shipment Confirmation (with tracking information)
  3. Delivery Status Notification

United States Shipping

Delivery Timeframes

  • Standard Shipping: 5-10 business days after shipment

Shipping Rates

  • FREE Standard Shipping on all orders over $150
  • Standard Shipping: $6.99 for the first flag, $3.99 for each additional flag

International Shipping

We currently ship to

  • United States, Canada
  • For inquiries about other destinations, please contact customer service.

Estimated Delivery

  • United States, Canada: 7-10 business days after shipment

Important International Shipping Information

  • Recipient is responsible for all customs fees, import taxes, and duties. These are not included in shipping costs.
  • International tracking may be limited once packages leave the United States.
  • Full delivery confirmation tracking is only guaranteed for Canada.

Order Tracking

Once your order ships, you’ll receive a shipment confirmation email with tracking information.

Track your order anytime by:

  • Clicking the tracking link in your shipment confirmation email
  • Visiting flagtify.com and entering your order number and email in the “Track your order” section
  • Contacting our customer service team

Shipping Delays & Issues

Potential Delays

Shipping times may be extended due to:

  • High order volumes during peak seasons and holiday promotions (Halloween, Christmas, Valentine’s Day, etc.)
  • Severe weather conditions
  • Carrier service disruptions
  • Customs processing for international orders
  • Additional processing time for complex custom designs

If a significant delay is expected with your order, we will notify you via email.

Address Issues

  • Please verify your shipping address is correct before completing your purchase.
  • If you notice an error in your shipping address after placing your order:
    • Contact us immediately at [email protected]
    • We will attempt to correct the address if the order hasn’t shipped
    • If the order has already shipped, we cannot guarantee the package will be rerouted

Lost or Undelivered Packages

  • If your tracking shows “Delivered” but you haven’t received your package:
    • Check with household members and neighbors
    • Look around your property and delivery areas
    • Wait 24-48 hours as packages sometimes show as delivered shortly before actual delivery
  • If your package is legitimately lost:
    • Domestic orders: Contact us within 7 days of the expected delivery date
    • International orders: Contact us within 21 days of the expected delivery date

We will work with the shipping carrier to locate your package or process a replacement/refund according to our policies.

Return Shipping

No Return Required Policy

At Flagtify, we believe in making things simple for our customers. You don’t need to ship anything back to us.

If Flagtify Made an Error

If we made a mistake with your order (wrong design, defective product, printing error, shipping error), we will:

  • Send you a replacement item at no cost
  • Cover all shipping expenses for the new item
  • No need to return the original item – keep it or dispose of it as you wish

If Customer Made an Error

If the order error was on the customer side (wrong design selected, incorrect personalization details, wrong shipping address provided), you will need to:

  • Place a new order with the correct specifications
  • Pay for the new order and shipping costs
  • No need to return the original item – it’s yours to keep

How to Report Issues

  • Contact us at [email protected] within 7 days of delivery (domestic orders) or 21 days (international orders)
  • Include your order number and photos of any defective items
  • Describe the issue clearly so we can determine the cause
  • Please see our separate Return & Exchange Policy for complete details

Custom Flag Considerations

Since all our flags are made-to-order with personalized designs:

  • Please double-check your design, text, and specifications before finalizing your order
  • Custom orders cannot be cancelled once production begins
  • We strongly recommend reviewing your order confirmation email carefully

Special Considerations for Custom Flags

Since our flags are made-to-order with personalized designs, please note:

  • Custom flag orders cannot be cancelled once production has begun
  • We recommend double-checking your design, text, and specifications before finalizing your order
  • Seasonal designs may have extended processing times during peak holiday periods

Contact Information

  • Company: Flagtify
  • Address: 539 W. Commerce St, Suite 2859 Dallas, TX 75208
  • Email: [email protected]
  • Website: flagtify.com
  • Response Time: We aim to respond to all shipping inquiries within 1 business day

Questions about your order or shipment? Contact our customer service team at [email protected].

“Flags that speak. Stories that fly.”